Terms of service

Kandyam is a booking platform that connects travellers with local partners across Sri Lanka — verified stays, food, transport, experiences and rentals, all priced in Sri Lankan Rupees (LKR).

Kandyam is not the owner or operator of the stays, restaurants, vehicles or experiences you book. We facilitate the booking, coordinate with partners and provide customer support, while each partner remains responsible for delivering the service you booked to the standard described in its listing.

These Terms of Service ("the terms") apply to everyone who visits the Kandyam website, creates an account or makes a booking — whether as a guest or as a partner.

By browsing the platform, creating an account or confirming a booking, you agree to these terms and to the policies they reference, including our Privacy Policy and our Cancellation & Refund Policy.

If you do not agree with any part of these terms, please stop using the platform.

You must be at least 18 years old to create an account and make bookings.

You agree to provide accurate, current and complete information when registering and when making a booking, and to keep it up to date.

Accounts are personal. You may hold one account and must not impersonate anyone else, or book on behalf of others without their consent.

You are responsible for keeping your login credentials secure and for all activity on your account. Tell us straight away if you believe your account has been compromised.

Search for a stay or service, choose your dates and options, add any food, transport or experiences, review the total, and confirm. Your booking is confirmed once payment is completed and you receive a booking code (for example KDY-12345).

Your booking code is the reference for all communication with Kandyam and the partner — keep it handy.

A confirmed booking is an agreement between you and the partner for the services described. Kandyam facilitates the booking and provides support, but the partner delivers the service.

Please review the details in your confirmation message, including check-in time, address, meet-up points and any house rules.

All prices on Kandyam are shown in Sri Lankan Rupees (LKR). The total payable, including any taxes or fees that apply, is displayed at checkout before you confirm.

Payments are processed by trusted third-party payment providers. Kandyam does not store your full card details on its servers.

Where a partner offers extras that are not included in the listing (for example certain meals or transfers), those are payable to the partner directly unless Kandyam arranges them at checkout.

If a payment fails or is disputed, contact support and we will work with the payment provider and the partner to resolve it.

Cancellations and booking changes follow our Cancellation & Refund Policy, which forms part of these terms.

In summary: free cancellation up to 48 hours before check-in, 50% charged for cancellations between 24 and 48 hours before check-in, and no refund for cancellations under 24 hours or no-shows — unless the listing or offer states otherwise.

To cancel or change a booking, use the link in your confirmation, the bookings area of your account, or contact support.

Follow the check-in and check-out times agreed in your confirmation, or arrange different times with the partner in advance.

Respect property rules on noise, smoking, pets and visitors, and treat the property, its staff and neighbours with respect. Parties and events are not permitted unless the property explicitly allows them.

You may be asked to show a valid ID (passport or national identity card) at check-in.

You are responsible for damage caused by you or your guests. Report any damage promptly; the partner may charge a reasonable amount for repairs or replacement, and rental security deposits may be used for this purpose.

Partners must describe their property or service accurately, including photos, amenities, prices and availability, and honour every confirmed booking.

Partners agree to maintain the quality standards of the Kandyam Verified programme, which includes inspections, guest feedback review and periodic re-checks.

Partners pay Kandyam a commission only on bookings we generate. For stays the rate is typically 10–20% depending on the level of service Kandyam provides (such as photography, pricing, marketing and operations support); for food, transport, experiences and rentals the rate is typically 15%. Rates are agreed in writing before a partner goes live.

Kandyam settles partner payouts on a biweekly cycle. Partners must comply with Sri Lankan law and hold any licences required for their service.

Repeated failures to honour bookings or maintain standards may lead to delisting from the platform.

Guests can leave a review after checkout. Reviews must be based on a genuine stay or service and must be honest and respectful.

Reviews may not contain fake or incentivised content, hate speech, personal data, or material unrelated to the booking.

Kandyam may moderate reviews and remove those that break these rules. Partners may respond to reviews but may not pressure guests to change them.

By posting a review you grant Kandyam a non-exclusive licence to display it on the platform and in our marketing.

You agree not to use the platform for any of the following:

• Any unlawful purpose, or booking services you do not intend to use
• Fraud or attempted fraud, including chargeback abuse, fake accounts, fake reviews, or misuse of booking and offer codes
• Harassing, threatening or discriminating against guests, partners or Kandyam staff
• Scraping, copying, reverse engineering or automated access to the platform without written permission
• Uploading malicious code or attempting to disrupt the platform’s security or availability
• Using Kandyam’s name, logo or content to misrepresent a relationship with us

The platform, its design, content and branding — including the Kandyam name, logo and the tagline "Stay. Taste. Explore." — belong to Kandyam or its licensors.

We grant you a limited, non-exclusive licence to use the platform for personal, non-commercial booking purposes. You may not copy, scrape, resell or reuse platform content or branding without written permission.

Kandyam provides a booking platform. We work hard to keep listings accurate and partners reliable, but we do not own or operate the underlying services.

The partner is responsible for delivering the booked service. Where a partner fails to deliver, we will help you rebook or obtain a refund under our policies, but this does not make Kandyam liable for the partner’s acts or omissions.

Kandyam is not liable for events outside its reasonable control, including weather, natural events, strikes, road closures, power or network failures, illness, or government actions.

The platform is provided "as is" without warranties of uninterrupted availability or error-free operation, to the extent permitted by law. Nothing in these terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify Kandyam against claims, losses and costs arising from your breach of these terms, your misuse of the platform, or damage you cause to partners or third parties.

These terms are governed by the laws of Sri Lanka.

If a dispute arises, we ask you to contact us first so we can try to resolve it in good faith: email [email protected] or WhatsApp +94 70 303 1636. Most issues are resolved this way.

If we cannot resolve the matter together, the dispute is subject to the jurisdiction of the courts of Sri Lanka.

We may update these terms from time to time. Material changes will be notified on the platform or by email where appropriate.

Continuing to use the platform after changes take effect means you accept the updated terms. The "last updated" date above tells you when the current version was published.

Questions about these terms? Email [email protected] or WhatsApp +94 70 303 1636. Kandyam is based in Kandy, Sri Lanka.