Cancellation & refund policy

Cancel at least 48 hours before your scheduled check-in and you receive a full refund of the amount paid. The 48-hour window is measured from the check-in time shown on your booking confirmation.

Cancel between 24 and 48 hours before check-in and 50% of the booking total is charged. You receive a 50% refund to your original payment method.

Cancellations made less than 24 hours before check-in, and no-shows, are charged the full booking total with no refund. If something unexpected happened, contact us anyway — we will still ask the partner to consider your situation.

Approved refunds are returned to the original payment method you used. Card and wallet refunds typically appear within 5–10 business days; bank transfers may take a little longer depending on your bank.

If the original payment method is no longer available, we will agree an alternative with you before processing.

If a partner cancels a confirmed booking, you receive a full refund and our help to rebook an equivalent option at a similar price where possible. You are never charged for a service that was not delivered.

Date changes are free where the partner allows them, subject to availability and any difference in price. If the new dates cost more, you pay the difference; if they cost less, we refund the difference.

Last-minute changes that the partner cannot accommodate are treated like cancellations under the standard windows.

Some offers and packages are marked non-refundable. For these, the standard windows do not apply and no refund is payable unless the partner cancels or fails to deliver the service.

The refund terms of any offer are shown on the offer page and at checkout before you pay.

Food, transport, experiences and rentals added to a booking follow the same 48-hour rule unless the add-on’s own terms state otherwise.

When you cancel a stay, its add-ons follow the same cancellation outcome as the stay.

For rentals, a security deposit may be held. It is returned in full when the property is returned undamaged.

Any damage charges are itemised and agreed with you before the deposit is deducted. A short inspection happens on return so there are no surprises.

If a service was not as described, contact us within 48 hours of the issue with details and photos where possible.

We investigate with the partner and agree a fair resolution — which may be a partial refund, a replacement service, or a full refund, decided in line with this policy.

If you disagree with an outcome, you can ask us to review it again, and your statutory rights remain unaffected.

Cancelling is quick and can be done from your account or with our support team:

1. Open the booking using the link in your confirmation, or go to the bookings area of your account
2. Select Cancel booking and give a short reason (this helps partners improve)
3. We confirm the cancellation immediately and tell you the refund outcome under this policy

Prefer a human? Email [email protected] or WhatsApp +94 70 303 1636 and we will cancel it for you.

Force majeure — for events outside anyone’s control, such as severe weather, natural events, unrest or government actions, we work with partners to reschedule or refund where possible, case by case.

Health — if you cannot travel due to illness or an emergency, contact us as early as you can with documentation. Refunds follow the standard windows, but we will always try to reach a fair outcome with the partner.

Weather-dependent activities — experiences affected by weather (for example outdoor tours) are handled case by case with the operator, prioritising rescheduling.