Help centre

How can we help?

Read the FAQ, message our Kandy-based team, or raise a ticket and track it right here. We are here every day — before, during and after your trip.

Quick answers on booking, payments, refunds and Kandyam Verified.

Email [email protected] or WhatsApp +94 70 303 1636.

Free cancellation up to 48 hours before check-in. See the full rules.

For hotels, restaurants, drivers, guides and rental owners.

Fastest for bookings and on-trip help. Usually answered within minutes during daytime hours.

Good for documents, photos and longer questions. Usually answered within 24 hours.

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Tracked in your account with a reference code. Usually answered within 1–2 business days.

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WhatsApp is the fastest way to reach us during your trip.